General Terms of Sale and Delivery RDL Spółka Akcyjna [Joint Stock Company]
§ 1. Glossary
The terms used in these General Terms of Sale and Delivery of RDL Spółka Akcyjna shall have the
following meaning:
General Terms of Sale and Delivery (GTSD) – this document which specifies the principles of concluding agreements for sale and delivery of goods under which RDL Spółka Akcyjna is a seller;
RDL - RDL Spółka Akcyjna [joint stock company] with its registered office in Człuchów, at ul.
Batorego 14; 77-300 Człuchów, registered in the District Court for Gdańsk-Północ in Gdańsk, VIII
Commercial Division of the National Court Register under KRS number 0000057155, with share capital
PLN 122.514,54, paid-in capital PLN 122.514,54, REGON [business ID no.]: 770807479; NIP
[taxpayer’s ID no.]: 843-00-00-202;
Buyer – a natural person, legal person or other entity without legal personality that purchases on its
own behalf goods provided by RDL, regardless of whether its head office is located in the territory
of the Republic of Poland or abroad;
Good – it is a ready product subject to production in RDL as well as an invoice item not subject to
production in RDL;
Parties – RDL and Buyer;
Offer – sum of order items defined and filled by RDL in the form;
Order – Buyer’s requirement in relation to RDL with regard to delivery of the Good defined in the
form;
Sale agreement – the agreement concluded by and between RDL and Buyer whose subject is the
sale of the Good;
Warranty – RDL’s responsibility towards Buyer for physical defects and legal defects of the good, as
regulated in the art. 556-575 of the Civil Code;
Guarantee – all additional contractual entitlements provided by RDL to Buyer which must be
documented in a separate document provided at the conclusion of the Agreement or by a relevant annotation on the sales invoice (position “Remarks”);
Complaint – Buyer’s Guarantee claims;
Force majeure – extraordinary, external and unstoppable event which could not be avoided even if the Parties have put much effort, in particular war, state of exception, natural disasters, strikes, etc.
§ 2. General provisions
1. These GTSD shall apply to all sales and deliveries of Goods made by RDL (in particular the Goods
manufactured by RDL and other products on offer) to the benefit of Buyers.
2. These GTSD take precedence over the Buyer's purchase terms and conditions, to the extent that the said terms and conditions exist. This also applies in cases when RDL has not expressly rejected the Buyer's purchase conditions. Delivery of the Goods cannot be construed as a presumption of acceptance of the Buyer's terms and conditions by RDL. The application of article 385(4) of the Civil Code is excluded.
3. GTSD are made available to Buyers in writing at the registered office, as well as electronically on the website www.rdlcs.eu. In each of the above cases, these GTSD shall be deemed acknowledged and accepted by the Buyer once the Buyer has accepted RDL's Offer or placed an Order with RDL.
4. GTSD shall be an integral part of all sale agreements concluded by RDL; however if the Parties
have arranged their rights and obligations in a separate written agreement, the provisions of the
written agreement shall apply whereas the provisions of these GTSD shall apply solely with regard
to matters not settled herein.
5. If the Buyer regularly cooperates with RDL in terms of trade, accepted GTSD with regard to one
Sale Agreement shall mean acceptance of these terms for further sale agreements concluded with
RDL, unless the Parties have agreed otherwise.
6. The provisions of these GTSD may be modified in writing only, otherwise they shall be deemed
invalid. If a separate Sale Agreement has been concluded, these GTSD shall not be binding to the
extent stipulated in the aforesaid agreement.
§ 3. Conclusion of the Agreement
1. Information in catalogues, brochures, leaflets, advertisements as well as on RDL’s website shall
not constitute an offer pursuant to the provisions of the Civil Code even if the price has been
assigned to it. The aforementioned materials are for reference only. Detailed technical data
specified in the aforesaid materials may be modified at all times.
2. The Sale Agreement shall be concluded through the Offer and acceptance of the Offer, or the Order and confirmation of the Order (or confirmation of the modified Order).
3. The Sales Agreement shall become effective and be deemed concluded once the Buyer has
provided RDL with acceptance of the Offer or RDL has provided the Buyer with the
confirmation of the Oder (subject to para. 11 below).
4. The Parties exclude a legally acceptable possibility of concluding the Sale Agreement tacitly (in an
implied way).
5. Any arrangements, assurances, pledges and guarantees expressed orally by RDL employees or
agents with regard to conclusion of the Sale Agreement or Offer shall not be binding.
6. RDL’s offer is effective and binding if explicitly marked by RDL as “Offer”, made in writing
and signed by duly authorized representatives of RDL or generated electronically without a
signature of RDL representatives as long as it includes a relevant reservation that it has been
generated electronically from RDL IT system and that it does not require any signature or seal
of RDL representatives to remain effective, and is provided to the Buyer in accordance with
these GTSD.
7. Every Offer (unless stipulating otherwise) shall bind RDL for 14 (in words: fourteen) days at the
most from its receipt by the Buyer and requires Buyer’s complete approval without any
reservations, supplementations or additional provisions (in the event of any reservations,
supplementations or additional provisions, the Buyer’s reply shall not be deemed Offer approval and the Sale Agreement shall not be considered concluded). Nevertheless RDL may treat such
Buyer’s reply – at its own discretion – as a new order placed by the Buyer subject to RDL’s
approval pursuant to these GTSD in writing, while the acceptance of the Offer shall be signed by
duly authorized representatives of the Buyer and delivered in accordance with these GTSD.
Acceptance of the Offer by the Buyer in a way that makes the aforesaid requirements not satisfied
shall not be considered binding to RDL.
8. The Buyer’s orders are effective and binding if made in writing, signed by duly authorized
representatives of the Buyer and delivered to RDL in accordance with these GTSD. Should any
order be placed by the Buyer in other way (e.g. orally), the order shall be deemed not placed unless
explicitly approved by RDL. This being the case, such Order shall be deemed the Order pursuant
to GTSD and these GTSD shall apply to the Sale Agreement as a result of acceptance of this Order.
9. RDL reserves a right to refuse to accept the Order at its own discretion. No Order shall bind
RDL if not explicitly accepted and confirmed by RDL in writing, whereas such acceptance and
confirmation must be signed by duly authorized representatives of RDL and provided to the
Buyer in accordance with GTSD.
10.RDL reserves a right to refuse to accept any Order whose value does not exceed PLN 750.00 (in words: seven hundred and fifty zlotys).
11.RDL establishes a logistic minimum for the Order in the amount of PLN 1,500.00 (in words: one thousand five hundred zlotys). Transport costs shall be borne by RDL (free delivery) exclusively in the case of Orders:
a) with a value exceeding PLN 1,500.00 (in words: one thousand five hundred zlotys) – in the case of delivery to a place indicated by the Buyer within the territory of the Republic of Poland;
b) with a value exceeding EUR 500.00 (in words: five hundred euros) – in the case of delivery to a place indicated by the Buyer outside the territory of the Republic of Poland (Export). In the event of failure to meet the above logistic minimums, a flat-rate transport cost appropriate for the place of delivery shall be added to the Price.
12.RDL sells Goods exclusively in full packaging units (individual or collective), in accordance with the packaging standards specified in the Offer or RDL price lists.
13.RDL reserves a right to accept the Order subject to modifications or supplements made by
RDL (in particular RDL may maintain that as a result of Order acceptance the concluded
agreement shall apply to provisions of these GTSD, excluding any other general terms and
agreement templates). If this is the case, the art. 68(1) of the civil code shall apply.
14.If the modification or supplementation of the Order made by RDL concerns essential terms of
the Order, the confirmation of the modified Order provided by RDL shall be deemed a new
RDL Offer and shall be treated as the Offer pursuant to these GTSD, and all related provisions
of these GTSD (concerning the Offer, acceptance of the Offer, etc.) shall apply to such confirmation
of the modified Order made by RDL.
15.If the modification or supplementation of the Order made by RDL concerns irrelevant terms of
the Order and the Buyer does not accept the confirmation of the modified Order, RDL must be
notified of it immediately, yet not later than on the following working day after receiving the
confirmation of the modified Order. If the Buyer notifies of lack of approval on a timely basis and
properly, the Sale Agreement shall not be considered concluded, and the Parties may negotiate
the terms of the sale and delivery of Goods in good faith.
16.In the event of any discrepancies between the Offer and acceptance of the Offer, the provisions of
the Offer shall be superior, and between the Order and confirmation of the Order ( or confirmation
of the modified Order, if applicable) the provisions of the confirmation of the Order
(or confirmation of the modified Order, if applicable) shall be considered superior.
§ 4. Delivery date
1. Unless arranged otherwise in writing, the delivery dates shall comply with the dates specified by
RDL in the Offer (or in the confirmation of the Order, if applicable). The delivery date does not
start time limit and if the time limits starts running – it is suspended until the Buyer has provided
RDL with all detailed information and documents stipulated by RDL in the Offer (or in the
confirmation of the Order or confirmation of the modified Order, if applicable).
2. If the Buyer fails to collect the Goods by the Delivery date, RDL may, without prejudice to its
other rights, hand the Goods for storage, at the Buyer’s risk and cost, provided that it has notified
the Buyer of the fact that the Goods were ready for delivery or shipping beforehand, and the Buyer
failed to collect the Goods before the end of the Delivery date. If RDL has handed the Goods for
storage in accordance with this paragraph, it shall mean that RDL has fulfilled the Sale
Agreement properly.
3. The Buyer shall not refuse to accept a partial delivery of the Goods made by RDL unless such
acceptance violates the reasonable interests of the Buyer.
§ 5. Delivery, passing of risk
1. Unless the Sale Agreement specifies otherwise, the Goods shall be delivered on EXW terms
(Incoterms 2020) address: RDL production plant.
2. The risk, benefits and obligations related to the Goods shall be transferred to the Buyer on the day
of delivery of Goods pursuant to §5 para. 1 (with regard to the transport of Goods – on the day of
providing the Goods to the transportation company). If the delivery of Goods is delayed for reasons
applicable to the Buyer, the risk, benefits and obligations related to the Goods shall be transferred
to the Buyer on the day on which RDL has informed the Buyer about the fact
that Goods were ready for delivery.
3. Transport and/or other additional services will be arranged and rendered by RDL solely when
agreed by the Parties in the Sale Agreement and on the terms stipulated herein, subject to separate
remuneration. Unless the Sale Agreement stipulates otherwise, the Buyer shall be utterly liable for
all risks, obligations and responsibilities arising from such services, and the aforesaid services shall be rendered on behalf of and/or to the benefit of the Buyer.
4. Any reference in these GTSD to “delivery” of the Goods must be understood as reference until the
moment when the Goods are released by RDL and handed to the Buyer (or transportation
company) in the place of delivery. Any reference in these GTSD to “collection” of Goods by the
Buyer shall be understood as reference until the Buyer has truly collected the Goods.
§ 6. Price, terms of payment, payment
1. The price for the Goods shall be established by the Parties in the Sale Agreement.
2. The price for the Goods is a net price, which means it is VAT-exclusive and devoid of any other
taxes which may apply. The Buyer undertakes to pay all public amounts due pertaining to the
delivery and collection of Goods and/or services rendered on the basis of the Agreement (in
particular customs duty).
3. Unless the Sale Agreement specifies otherwise, the payment for the Goods must be made within
30 (in words: thirty) days after issuing the invoice.
4. The payment shall be deemed made once the full amount specified in the invoice has been
deposited to RDL’s bank account number (specified in the invoice). To make a payment, an arranged currency shall be used. The Buyer shall not be entitled to deduct the price or any of its
part with regard to any amounts due from RDL unless RDL has given its explicit consent in
writing.
5. RDL may, at all times, require the Buyer to make an advanced payment, in particular if there are
reasonable doubts related to the Buyer’s financial situation (e.g. when RDL learns, from
whatever source, that the Buyer’s financial situation has deteriorated or when the Buyer is unable
to perform its financial obligations towards RDL on a timely basis), or if transactions between
the Parties clearly indicate Buyer’s delays. Unless the Sale Agreement specifies otherwise, the
advanced payment shall be made by the Buyer within 7 (in words: seven) days after concluding the
Sale Agreement.
6. If the Buyer defaults on any payment (including the advanced payment) due to RDL (on the basis of the Sale Agreement or on other account), RDL, without prejudice to other rights, shall be entitled to suspend performing the Sale Agreement, following the proper notification by the Buyer, until the Buyer has paid all its amounts due along with interest rates.
7. In the event of any circumstances, occurring after the Sale Agreement has been concluded, which
justify the increase of the price of the Good, such as increased customs duty, application of
additional customs fees, application of other statutory charges, RDL shall have a right to
increase the Price of the Goods, yet it obligated to specify the cause of such increase. The increase
must not be higher than the actual increase of price-determining elements.
8. The right stipulated in the preceding point shall also apply to RDL in the case of an increase by
more than 5% (in words: five percent) of materials and raw materials required to manufacture the Goods in relation to the price applicable at the moment of signing the Sale Agreement.
9. In the event of a late payment, RDL shall be entitled to demand interest rates. The interest rates
for delays shall be counted from the day that follows the payment deadline.
10.In the event of a late payment for the Goods, aside from main dues and interest rates for delays,
RDL shall be entitled to claim reimbursement of court fees, collection costs, as well as legal
representation and debt collection costs.
11.The Buyer shall be entitled to make a payment for the Goods at the established time, also when it
lodged a complaint and when there was a delay in the Good collection, by fault of the Buyer.
12.The Buyer undertakes to notify RDL in writing of any change of its head office and place of
residence and correspondence address immediately. Lack of such notification causes the deliveries
to the addresses specified in the sale agreement or other commercial arrangements concluded by
and between RDL and the Buyer to be considered effective after a one-time and ineffective
notification.
13.If RDL has provided the Buyer with a trade credit (deferred payment), it may limit or cancel it
at all times.
§ 7. Retention of title
1. RDL reserves an ownership right to the Good sold, pursuant to the provisions of the art. 589 of
the Civil Code, which means that the Buyer becomes an owner of the Good once the total payment
has been made by the deadline specified by RDL.
2. If the Buyer fails to make a payment by the specified deadline, RDL shall have a right to require
the Buyer to return the Goods for which the Buyer failed to pay on time. Furthermore, RDL may
claim compensation if the value of the Good has been reduced in relation to the value stipulated
in the invoice, also if the Good has been used up or damaged.
3. If RDL requires so, the Buyer is obligated to provide comprehensive information on where the
Goods, subject to retention of title, are stored.
4. The Buyer holds a risk of accidental loss or damage to the Good in the period between its release
and transfer of ownership to the Buyer. RDL may require the Buyer to conclude an insurance
agreement securing the Goods against accidental loss or damage in the aforesaid period to the
amount corresponding to the full value of the Goods, or to transfer any rights arising from the
aforementioned insurance agreement to RDL. If this is the case, the Buyer shall be obligated to
provide RDL with a copy of insurance policy shortly after receiving it.
§ 8. Warranty and guarantee
1. RDL assures the Buyer that the Goods delivered adhere to the principles of the contemporary
technology, including to the requirements specified by relevant rules of law as well as contractual
arrangements with the Buyer. RDL also assures that the Goods will perform well and without
any difficulties if used in accordance with their intended use.
2. The Good must be stored, transported and unloaded in accordance with the guidelines specified
in the technical catalogues. If the Buyer fails to follow the guidelines related to transport and
storage, RDL reserves a right to reject potential complaints.
3. For avoidance of doubts, the Parties confirm that the statements and declarations in the
catalogues, price lists and other information materials as well as description of Goods made
available to the Buyer by RDL shall not be understood as a special Guarantee (Warranty) or
assurances regarding the features of the Goods and shall not be an integral part of the Guarantee.
4. RDL reserves a right to make inconsiderable changes of features of the Goods with regard to
their structure, materials used or finishing, yet in no case the aforementioned changes shall exceed
the scope acknowledged in the business. Nevertheless, the features of the Goods arranged by the
Parties in the Sale Agreement shall not be subject to any modifications or changes.
5. RDL’s responsibility for warranty (pursuant to the art. 556 and Civil Code) shall be explicitly
excluded.
6. Unless otherwise agreed in the Sale agreement, the Guarantee period for the Goods is 24 months from the date of delivery. The Guarantee shall only apply to the Goods for which a separate guarantee document has been issued and provided to the Buyer, or a relevant note regarding the guarantee has been made on the sales invoice (position “Remarks”).
7. To the maximum extent permissible by the rules of the relevant law, the Guarantee granted under
these GTSD and/or Sale Agreement shall supersede all other warranties, assurances and
guarantees, being statutory, contractual or arising from other sources, and provisions of these GTSD specify the principles of RDL’s liability towards the Buyer and the one legal means
applicable to the Buyer in relation to RDL with regard to the Goods, including in the case of
non-conformity of Goods with the Guarantee in the light of the Sale Agreement.
8. If any physical defects of the Goods are identified and the Buyer reports them in writing pursuant
to these GTSD not later than by the deadline specified in the Guarantee and which starts running
from the date of delivery, RDL’s exclusive responsibility for the Guarantee shall be limited, at
RDL’s convenience, to repair of the Goods in order to rectify the defect or deliver new defectfree Goods or proportional price reduction of defective Goods (if the repair or replacement is unfeasible or otherwise pointless).
9. For the avoidance of any doubt, damages due to normal wear, or damage attributable to incorrect or careless transport, storage, installation or use, or overloading, is not considered a defect in this regard and shall not be subject to the guarantee.
10.The Parties are obligated to cooperate with respect to exercising complaint rights, in particular to
assure access to defective Goods, submit all required documents as well as inform about using a
chosen method of compensating for the complaint.
11.Complaints, under the Guarantee, shall be lodged through the complaint form included in the
Attachment no. 1 to these GTSD.
12.The Buyer shall inspect the Goods upon collection and notify RDL in writing immediately, not
later than within 7 (in words: seven) days after the delivery, of any visual physical defects of Goods
or any shortages.
13.The Buyer shall be deprived of any rights to claim compensation arising from the purchase of the
Goods in relation to RDL if it has not inspected the Goods upon collection or if inspected the
Goods but failed to notify RDL of identified defects or irregularities immediately. Loss of rights
shall apply in the situation in which the Buyer has identified defects or irregularities but still
assembled the Good.
14.Any physical defects which could not be identified during inspection, as referred to in § 8 para.
12 above, and which occur in the Goods in the Guarantee period must be reported to RDL in
writing, without undue delay, yet under no circumstances not later than within 14 (in words:
fourteen) days after detection and before the Guarantee period expires.
15.If a physical defect under the Guarantee is reported, RDL shall be entitled to inspect and test
the Goods with regard to which a complaint has been lodged. The Buyer shall specify a suitable
period of time, not shorter than 14 (in words: fourteen) days, to conduct such an inspection and
shall make sure it is possible to conduct it. RDL may require the Buyer to return the Goods
subject to the complaint (or some of them) at RDL’s expense. RDL shall do its utmost to
consider and present its statement on Buyer’s complaint within 1 (in words: one) month after
lodging the complaint.
16. In the event that during the complaint procedure it is determined that the submitted Complaint is unjustified (in particular, when the Good is free from defects or the found defect is not covered by the Guarantee), all costs incurred by RDL in connection with the examination of such Complaint shall be borne by the Buyer. These costs include in particular: transport costs of the Good (both ways), service travel costs, costs of conducted tests and expert opinions. RDL is entitled to charge the Buyer with the aforementioned costs on the basis of a debit note or a VAT invoice, payable within 7 days from the date of its issuance.
17.If RDL recognizes a complaint, it shall notify the Buyer of the statement arising from the
Guarantee.
18.RDL shall be given a required and legitimate period of time (taking into consideration all
circumstances, in particular location of defective Goods, commitment or participation of third
parties, e.g. current users, etc.) for the purposes of completing the guarantee service. Under no
circumstances should the aforesaid period of time be shorter than 30 (in words: thirty) days.
19.In the event that the Buyer, without RDL’s prior written consent repairs any defects in the Goods on its own or rectifies them in any other manner, or has such actions performed by a third party (regardless of whether such person provides such services professionally or not), then RDL shall be fully relieved of any obligation and liability under the Guarantee on the basis of these GTSD.
20.The guarantee period shall not be subject to extension if the Good is repaired, and with regard to
defect-free Goods released to replace defective ones a new Guarantee may be drawn up and
issued.
§ 9. Confidentiality
The Buyer shall acknowledge the following:
When cooperating with RDL, it may have an access to information being the Company secret
pursuant to the act dated 16 April 1993 on counteracting unfair competition (Journal of Laws of
1993, no. 47, item 221 with further amendments), that is information on the Company’s plans,
technical information, information on technology, accounting, finances, trade and organization.
The Buyer undertakes to protect the aforesaid information and to keep it secret.
§ 10. Liability and compensation
1. Subject to provisions of § 10 para. 2 below and to the maximum permissible extent of the applicable regulations of the law, RDL’s liability for a failure to perform or inappropriate performance of the Agreement (including damage borne by the Buyer as a result of nonconformance of the Goods with the Guarantee) shall be limited to the maximum amount equivalent to the price of sale actually paid to RDL by the Buyer for relevant Goods and if the Goods have never been delivered – maximum amount equivalent to the Price of sale specified in the Sale agreement and shall be limited to the liability for actual damage borne by the Buyer. In particular, under no circumstances shall RDL be responsible for loss of profits or indirect or ultimate damage.
2. The Buyer is obligated to undertake any reasonable actions aiming to minimize damage and/or
losses.
§ 11. Liability for the product
If the Buyer sells the Goods to the benefit of a third party (including management of the product
in which the Goods have been installed or to which the Goods have been added), the Buyer shall
release RDL from a liability and secure it in case of any claims related to liability for product
related to the Goods (or the product in which the Goods have been installed or to which the Goods have been added) which were requested by the third party (or possibly by other persons) to the
extent to which the Buyer is responsible for a defect which triggers such liability.
§ 12. Right to withdraw from the Agreement
1. If the Buyer fails to make any payment arising from the Agreement by the deadline, RDL shall
have a right to withdraw from the Agreement by giving a written withdrawal declaration to the
Buyer.
2. If the Buyer violates its obligations, other than specified above, RDL, without prejudice to other
rights and measures, shall have a right to withdraw from the Agreement by giving a written
withdrawal declaration to the Buyer as long as RDL has notified the Buyer of such violation
beforehand and informed the Buyer about additional reasonable rectification period, not shorter
than 7 (in words: seven) days, and the Buyer has failed to rectify the violation in this period.
§ 13. Final provisions
1. Titles of particular articles of these GTSD have been used to facilitate the comprehension of the
text and shall not have a legal significance, and therefore the provisions of GTSD shall not be
interpreted on their basis.
2. If particular provisions of these GTSD prove to be invalid or ineffective, it shall not have any
influence on validity and effectiveness of other provisions. This being the case, the Parties
undertake to adopt the provisions which reflect the initial will of the parties.
3. By accepting these GTSD, the Buyer gives its consent for its personal data to be processed by
RDL and entities acting at its request domestically and abroad with regard to performance of
agreements for sale of RDL’s goods and for marketing purposes related to RDL’s business.
The Buyer shall have all rights arising from the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (United Kingdom General Data Protection Regulation).
4. These GTSD and any non-contractual agreements and obligations arising from the Sale Agreement
shall be governed by the law of Poland and shall be interpreted in accordance with this law. The
United Nations Convention on Contracts for International Sale of Goods dated 11 April 1980 (CISG)
shall be excluded.
5. To all matters not settled herein, the provisions of the civil code shall apply.
6. RDL contracts an obligation and bears responsibility specified in these GTSD towards the Buyer
only. Without a prior written approval of RDL, the Buyer shall not transfer or assign any rights
or obligations arising from the Agreement to the benefit of any third parties.
7. In the event of occurrence of force majeure, the terms arranged by the Parties shall be extended
by the duration of such disturbance, and the afflicted Party shall notify another Party of such
disturbance in a reasonable way and without undue delay. If it is impossible to anticipate the
disturbance end term or if the disturbance remains for longer than 2 months, either Party may
withdraw from this Agreement by giving a written notification to another Party GTSD may be drawn up in various languages.
8. Withdrawal from the Agreement due to Force majeure does not release the Buyer from the obligation to pay for Goods that were fully manufactured by the date of withdrawal and which RDL places at the Buyer's disposal. Furthermore, the Buyer is obliged to cover documented costs incurred by RDL in connection with the execution of the unfinished Order up to the moment of withdrawal, in particular the costs of purchasing materials and raw materials imported specifically for a given Order, which cannot be used in RDL's current operations.
9. GTSD may be prepared in various language versions. In the event of any discrepancies between the language versions, the Polish version shall prevail.
10.RDL and Buyer undertake to aim to resolve all disputes arising from the agreements subject to
these GTSD amicably. If it is unfeasible to resolve a dispute amicably, the dispute shall be directed
to the court having its jurisdiction over RDL’s head office.
Attachments:
Attachment no. 1 to GTSD – Complaint notification template
This version shall apply from 22 January 2026.